Shipping
How do I track my order?
You will receive a confirmation email containing your tracking information once your order has shipped. This information can take a few days to update. If you have not received your confirmation email and would like to track your order, please check your junk folder and contact our Customer Service team.
Where does Change Diapers ship?
We ship to the contiguous United States. We hope to ship internationally soon!
How does Change Diapers ship?
Shipping on all orders is free, to the lower 48 states.
Estimated delivery: 5–10 days
Where is Change shipped from?
All of our packages ship from our fulfillment center in Nashville, TN.
I'm missing an item from my order.
Please contact our Customer Service team and let us know what you are missing. We will gladly resolve this for you.
I think my package has been lost in the mail.
We're sorry to hear this. Please contact our Customer Service team. We will gladly resolve this for you.
Returns & exchanges
What is the return policy?
At Change Diapers, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our Customer Service team within 30 days of delivery to request a refund or exchange. Please note that shipping fees are non-refundable.
What is the exchange policy?
We offer exchanges within 30 days of the delivery date for any unopened sleeves. To initiate an exchange, please contact our Customer Service team.
Account
How do I create an account?
An account will be made for you upon completion of your order, unless you request to check out as a guest. If you wish to create an account, click the account icon in the top right corner of the page and select Create Account.
How do I update my account information?
Simply log in to your account, go to the Account Settings tab and edit the appropriate information.
How do I reset my password?
Click the account icon in the top right corner of the page and click the Forgot your password? link. Check your inbox for the link to reset your password.
How do I edit my subscription?
Simply log in to your account. Under the Subscription Management tab you can change size, delivery address, delivery frequency and delivery date, or pause or cancel your subscription.